Privacy Policy
Effective Date: June 27, 2026
Welcome to LUNERE® (“LUNERE”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit www.lunere.in, create an account, place an order, contact us, or use any of our services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of our website.
1. About Us
Website: www.lunere.in
Brand: LUNERE®
Business Type: Individual Business
Support Email: team.lunere@gmail.com
Phone: +91 7500299179
Business Address: Nainital Road, Bilaspur, Rampur, Uttar Pradesh, India – 244921
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Personal Information
When you place an order, create an account, contact us, subscribe to our newsletter, or participate in promotions, we may collect:
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- City, State, PIN Code
- Country
- Order Details
- Payment Reference Information (we do not store your complete card or banking credentials)
Account Information
If you create an account, we may store:
- Login credentials
- Wishlist
- Saved addresses
- Order history
- Preferences
Guest checkout is also available. Creating an account is optional.
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent
- Referral Source
- Cookies and similar technologies
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and delivering your orders
- Sending order confirmations and shipping updates
- Providing customer support
- Responding to inquiries
- Preventing fraud and unauthorized activity
- Improving website performance and user experience
- Managing your account and wishlist
- Processing returns, replacements, and eligible refunds
- Sending promotional emails and offers (where permitted)
- Measuring marketing performance
- Complying with legal obligations
We do not sell your personal information to third parties.
4. Payments
Payments made on LUNERE® are processed through secure payment partners.
Available payment methods may include:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (where available)
For your security, LUNERE® does not store complete payment card numbers, CVV codes, UPI PINs, or online banking passwords.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep you logged in (where applicable)
- Improve website performance
- Analyze visitor behavior
- Personalize content
- Measure advertising effectiveness
You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
6. Analytics and Marketing
To improve our services and understand website performance, we may use analytics and marketing tools such as:
- Google Analytics
- Meta Pixel
- Email marketing platforms
- Advertising and remarketing services
These services may collect limited technical information in accordance with their own privacy policies.
7. Communications
If you contact us or subscribe to our newsletter, we may send:
- Order confirmations
- Shipping updates
- Return and refund notifications
- Customer support responses
- Promotional offers
- New product launches
- Brand announcements
You may unsubscribe from promotional emails at any time. Transactional emails related to your orders may still be sent when necessary.
Privacy Policy (Continued)
8. Information Sharing
LUNERE® respects your privacy. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We may share limited information only when necessary with:
- Payment service providers
- Courier and logistics partners
- Technology and website service providers
- Marketing and analytics service providers
- Government authorities or law enforcement agencies when required by applicable law
- Professional advisors where legally necessary
Each service provider is expected to use your information only for the purpose of providing services to LUNERE®.
9. Shipping Partners
To deliver your orders, we may share necessary delivery information with courier partners, including:
- Name
- Mobile Number
- Delivery Address
- Order Number
Only the information required to complete delivery will be shared.
10. Data Security
We take commercially reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
These measures may include:
- Secure website connections (SSL encryption)
- Restricted administrative access
- Password-protected systems
- Regular software and security updates
- Monitoring for suspicious activity
While we strive to protect your information, no online system can be guaranteed to be 100% secure.
11. Data Retention
We retain your information only for as long as necessary to:
- Process your orders
- Provide customer support
- Maintain business records
- Comply with tax, accounting, and legal obligations
- Resolve disputes
- Enforce our policies
When information is no longer required, it may be securely deleted or anonymized.
12. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of eligible personal information
- Withdraw consent where applicable
- Opt out of promotional communications
- Request information regarding your stored data
To exercise these rights, please contact us using the details provided below.
13. Children’s Privacy
LUNERE® is not intended for children under the age of 18 without the involvement or supervision of a parent or legal guardian.
We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.
14. Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier tracking pages, or social media platforms.
We are not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of those websites separately.
15. International Customers
Currently, LUNERE® primarily serves customers within India. If international shipping becomes available in the future, personal information may be processed in accordance with applicable laws and this Privacy Policy.
International users acknowledge that their information may be processed in India or other jurisdictions where our service providers operate.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
The updated version will be published on our website with a revised “Effective Date.”
Your continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
LUNERE®
Website: www.lunere.in
Email: team.lunere@gmail.com
Phone: +91 7500299179
Address:
Nainital Road,
Bilaspur,
Rampur,
Uttar Pradesh – 244921,
India
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Rampur, Uttar Pradesh, India, unless otherwise required by applicable law.
19. Consent
By accessing or using www.lunere.in, creating an account, placing an order, subscribing to our communications, or otherwise interacting with our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.