Return & Refund Policy – Lunère

Effective Date: 27 June 2026

At Lunère, we take pride in delivering high-quality jewelry with careful packaging and quality checks. Please read our Return & Refund Policy before placing an order.

Returns

Due to the nature of our products and hygiene reasons, we do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.

Damaged, Defective, or Wrong Product

If you receive:

• A damaged product
• A defective product
• The wrong item

Please contact us within 48 hours of delivery.

Send the following details:

• Order Number
• Clear photos of the product
• Photos or video of the package
• A brief description of the issue

Email: team.lunere@gmail.com

Our team will review your request and respond within 2–5 business days.

Refunds

If your request is approved, we will either:

• Send a replacement product (subject to availability), or
• Issue a full refund to your original payment method.

Refunds are generally processed within 5–10 business days after approval.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased during sale or clearance (unless damaged or incorrect)
• Gift cards (if applicable)
• Items damaged due to misuse, improper care, or normal wear and tear

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

Contact Us

For any return or refund-related queries:

Lunère
Email: team.lunere@gmail.com
Phone: +91 7500299179