Shipping policy
Shipping Policy
Effective Date: 01 Aug 2026
Thank you for shopping with Lunère. We are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods or sales, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
Metro Cities: 3–6 business days
Other Locations in India: 5–8 business days
Remote Areas: 7–10 business days
Delivery timelines are estimates and may vary depending on courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free shipping offers will be clearly mentioned on our website.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS/WhatsApp (where applicable).
You can use the tracking details to monitor your shipment.
Delivery Attempts
Our courier partners may attempt delivery more than once.
If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate.
Lunère is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Delayed Shipments
While we strive to deliver orders on time, delays may occur due to:
Weather conditions
Natural disasters
Public holidays
Courier service issues
Government restrictions
Other unforeseen events
We appreciate your patience in such situations.
Damaged Package
If your package appears damaged at the time of delivery:
Take clear photos before opening the package.
Record an unboxing video.
Contact us within 48 hours of delivery.
This helps us process replacement or refund requests more efficiently.
International Shipping
Currently, Lunère ships only within India.
International shipping may be introduced in the future.
Contact Us
For any shipping-related questions, please contact us:
Lunère
📧 Email: team.lunere@gmail.com
📞 Phone: +91 7500299179
📍 Address: Nainital Road, Bilaspur, Rampur, Uttar Pradesh 244921, India
